Our response to the new coronavirus

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Dear customers

Thank you very much for your exceptional support.
I would like to express my deepest sympathy to all of you who have been affected by this new coronavirus.
This page provides the latest information on our response to the new coronavirus.

We reopen normal domestic business on June 1, 2020.

Updated: June 1, 2020

Published: April 8, 2020

 “Inquiries by phone”, “Inquiries from our website”, and “Supportfor our users”may take longer than usual, or changes in business hours or holidays may occur. We may cause inconvenience to users and business partners. In that case, thank you for your understanding. In addition, depending on the situation and changes in regulations in the future, the response may change, so please understand.

About Sinmei’s Response Policy

In response to the new coronavirus in Japan, we will take the health and safety of our employees, users, customers, and others first, and respond to the following policies in accordance with the policies of the Japanese government and local governments.

1.Basic Policy

In accordance with the policies of the Japanese government and local governments, we will take measures that make efforts to prevent the health, safety, and spread of infection by employees and customers.

2.Response of our employees

We will thoroughly warn employees about what they do, including hand washing and cough etiquette, which are the basic prevention measures for infectious diseases, and conduct health checks before going to work, and not go to work if you have fever or cold symptoms.
In addition, employees who use public transportation should be careful to wear masks and serve as health care.
In addition, we have implemented the following measures for business trips and sales activities.

  1. Overseas and domestic business trips: We will respond in accordance with the policies of the Japanese government, local governments, users, and others.
  2. Sales activities: We will confirm the necessity and urgency, and will conduct sales activities after considering alternative way and timing.